Quality Skills Development

QCC Basic Understanding (3 Days)

A QCC is a small group of employees to identify, investigate, analyze and solve work-related problems in order to contribute to the improvement. It also helps respect humanity and to build a cheerful workgroup through the development of the staff's infinite potential. It has been the Japanese experience that 95% of the problems in the workshop can be solved with simple quality control methods such as the 7 quality control tools [Ishikawa, 1986].

Target Audience

• QCC Facilitators, Leaders and Members
• Section Heads and Department Managers

Course Objective

• To gain awareness of the purpose, benefits and method of operation of QCC.
• To be equipped with simple QCC techniques, problem solving skills and skills for effective participation in QCC activities.
• To foster closer human relations within fellow workers through group dynamics and work as a team.
• To increase participation and develop the feeling of importance through QCC activities.

Course Content

• Introduction:
  • What is QCC?
  • History of QCC.
  • QCC benefits and problems.
  • Role of Management, QCC Facilitator, QCC Members
  • Definition of Quality.
  • PDCA: Problem solving approach and creativity
  • Effective group problem solving
• Identifying problems and opportunities.
  • Definition of problems
  • Systematic problem solving approach
  • QC Tools and applications
  • Brainstorming and questioning techniques
  • Forming a start-up QCC to solve work-related problems
  • Conducting a QCC meeting
  • Application of PDCA Cycle
  • Using 7 QC Tools in problem solving
• Effective meetings and communication
  • Concept of Motivation, Teamwork, Commitment and Productivity
  • Effective communication and basic interpersonal skills
  • Conducting QCC meetings and proceedings
• Making QCC Presentation
  • Establishing a Quality Improvement story
  • What to present in a QCC presentation
  • Team efforts in QCC presentation.

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Project Management (1 Day)

 Target Audience

• Staffs with little or no experience of project management
• Staffs who are intending to start managing projects soon
• Staffs who need to learn project management skills quickly
• Staffs who need to know how to effectively manage projects

Course Objective

• To learn all things needs to plan projects
• To learn all things needs to manage project successfully every time

Course Content

• Project Management Principles
• What is Project Management
• Starting a project
• Project Management Policy
• MS Project Overview
• ISO Compliance

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IPC-A-600 for PCBA Industry

Target Audience

• Manufacturing, process, and quality engineers; 
• Lead technicians; and 
• Trainers.

Course Objective

• An instructor guide that gives detailed information for every module of the Worker Proficiency training.
• A printed board sample showing critical external characteristics
• Examinations for IPC-A-600 Worker Proficiency training.
• Knowledge of the IPC-A-600 Acceptability of Printed Boards
• Get a student handbook used in the Worker Proficiency training course as manual.

Course Content

• Printed board product classifications and acceptance criteria
• Base material surface and subsurface conditions
• Solder resists coverage over conductors and registration to lands.
• Conductor width and spacing, and annular ring requirements.
• Dielectric material criteria for etchback, voids, and resin recession.
• Plated through-hole requirements for copper plating thickness, voids, nodules and cracks.
• Acceptance criteria for flexible, rigid-flex, and metal core printed boards.

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Handling Customer Complaint (1 Day)

A potential customer's perception of any company is founded on how the front line staff handle the initial moment of contact. This training course will provide course participants with a focused awareness of the customer's expectations which, brought about by use of highly developed communication skills, will lead to a more profitable relationship, satisfactory to both company and client.

Target Audience

• Customer Service Managers, Executives and Staffs
• Quality Managers or Management Representatives
• Technical Support and Marketing Managers, Executives or Staffs

Course Objective

Participants will gain:

• A greater understanding of customer needs and expectations.
• The confidence to deal with any given situation in a professional and personal way.
• A practical knowledge of how to provide answers, relate, control and close every customer transaction

Course Content

• Introduction to effective complaint handling
• Understand Customer and Understand Their Complaint
• Develop a Complaint Handling Process
• Handling Documentation (8 Discipline Format)
• Failures of Complaint Handling and How to Avoid Them

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Comprehensive Writing SOP (2 Days)

Target Audience

• Project coordinators or Managers
• SOP Writers who understood basic elements of SOP
• Supervisors or Leaders

Course Objective

• To understand process concept and process flowchart
• Able to prepare checklist and questionnaire
• Able to conduct interview and analyze the information collected
• Able to develop comprehensive SOP

Course Content

• Prepare checklist and questionnaire
• Interview skills and analyzing information
• Writing SOP
• Implementing the SOP
• Samples SOP Formats
• Training Needs Assessment
• Training Scheduling and Administration
• Evaluation

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Calibration and Uncertainty Value – ISO/IEC 17025 Requirements (1 Day)

Target Audience

• This course is for individuals who are involved in testing and calibration laboratories and for others who want a clear understanding of the special requirements that must be met by managers and other personnel in testing and calibration work.
• This course is applicable to individuals from a wide range of industries such as Defense, Manufacturing, Utilities, Electronics, Automotive, Medical, Telecommunications, Computers, Aerospace and Universities.

Course Objective

• Enable individuals to contribute to the implementation of a laboratory management system in compliance with ISO/IEC 17025
• Create an indepth understanding of the requirements to audit and assess laboratory management systems against the requirements of ISO/IEC 17025.

Course Content

• Introduction and history of ISO/IEC 17025
• Inter-relationship with QS-9000, ISO/TS16949 and ISO 9001 Quality Management Standards
• Accreditation vs. Registration
• The requirements of ISO/IEC 17025
• Structure of Quality System Documentation
• ISO/IEC 17025 Implementation steps
• Accreditation Body requirements

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Basic Surface Mount Technologies ( SMT ) (1 Day)

The Basic Knowledge of Surface Mount Technologies apply in PCBA ( Panel Circuit Board Assembly )

Target Audience

• Section Heads and Department Managers
• Supervisor
• Engineer

Course Objective

• Enhance Quality of Solder Deposition
• Improve Reflow Process Yield
• Understand Solder Joint Metallurgy
• Knowledge of Latest Developments
• Advanced packages and attachment processes

Course Content

• Industry Direction, Driving Factors and Process Overview
• Solder Paste Characterization, Qualification and control
• Solder Paste Deposition, Pad Layout Design and Printer Control
• Reflow Soldering and Perfecting Thermal Profiling
• Component Placement Systems
• Solder Joint Quality and Reliability
• New Developments and Lead Free Soldering
• SMT Rework Processes

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Basic Standards Operating Procedure (1 Day)

Target Audience

• Project coordinators
• Supervisory level Staff
• Leaders.

Course Objective

• Able to develop specific standard procedure for very specific situations
• Able to outline what is expected of each employee in the performances of his or her duties
• Able to provide the frameworks for each member to know what is expected of them and how they are carry those task out.

Course Content

• Relationship between Vision, Mission, Objectives, Strategy and Policy of organizations
• Business Process and Process Mapping
• Task Analysis
• Understanding Flow charting
• Develop standards form and outline for writing SOP
• Making Business Process Mapping and Flow chart

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Advance Product Quality Planning (APQP) Training (1 Day)

Target Audience

Multi-disciplinary: Managers, process owners, engineers, officers and other personnel who are involved in the introduction of new products and contribute to the APQP/PPAP process.

Course Objective

• To ensures early planning takes place
• To direct resources to the customer
• To identifies required changes early in the process
• To provides quality product on time and at the lowest cost
• To enables cross-functional inputs and outputs
• To address potential problem early in design and manufacturing

Course Content

• Understand customer needs
• Proactive feedback & corrective action.
• Design within process capabilities.
• Analyse & mitigate failure modes.
• Verification & validation.
• Design reviews.
• Control special/critical characteristics.

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QCC Facilitator Training (1 Day)

Target Audience

• Department Managers
• Supervisory level Staff to be assigned as QCC Facilitator.
• Line-Leaders.

Course Objective

• To understand the basic concepts of Total Quality Management.
• Understanding how to organize and initiate QCC.
• Understanding how to guide and facilitate QCC.

Course Content

• Total Quality Management (TQM), basic concepts and its development.
• Quality problems at workplace.
• Organizing QCC and leading QCC meetings.
• Team work and Team building.
• 8 steps of Problem Solving.
• 7 QC tools and their application in Problem Solving.
• QCC Presentation techniques.
• Role of QCC Facilitators.